"It happens every time. What am I paying for?"





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BYNICOLA OAKLEY
16:59, 9 MAR 2017
UPDATED17:55, 9 MAR 2017
NEWS
They're not always this full (Photo: Getty Images)





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Most fast-food customers will have had a disappointing realisation once they got their orders home and inspected them.

It's the nature of the 'fast' bit of the food preparation that things are missed or mistakes are made - it's inevitable.

But customers are getting really fed up of being met with the same issue when they go to McDonald's, and it's been happening for years all over the world.Jav

Fast-food lovers going for the 'large' meal option seem to be particularly peeved because they feel like they're paying more money only to be cheated.

Yes, it's that age-old issue of half empty fries.

If you think you're the only one who's been a bit miffed their fries carton isn't filled all the way to the top, think again.


Back in the day we would even be asked if we wanted to 'supersize' our meals, until McDonald's realised it was probably a bad idea to give people the option of massive portion sizes.

It happens so often that you would assume McDonald's are oblivious to the issue - otherwise they surely would have repeatedly told their staff to fill the boxes properly?

We asked McDonald's UK for comment on the problem - scroll down past a few examples to find out what they had to say.



So I ask for a large fries from @McDonalds and this is what I get.... large box half empty. Happens everytime. pic.twitter.com/TJrXnOwrf0— Marcus Hernandez (@MarcusH_22) January 10, 2017



When your 'large fries' comes empty af @McDonalds pic.twitter.com/gUih9vXkFK— T (@tialee88) December 15, 2016



Just got home,got my @McDGreaterSA large fries and this is what I get, looks half empty,what am I paying for? Not cool @McDonalds , not cool pic.twitter.com/ukBeURP1En— LC (@nexuser87) February 23, 2017



@McDonalds This is what i always get for "medium" fries at the 4180 SW 9th St Miami FL location. Always half empty and old and cold. pic.twitter.com/r9Gz9OQvX6— Manny (@FurukawaXIV) December 28, 2016



Bout to sue McDonald's Cus my fries always half empty https://t.co/0obmFGtDcJ— R.I.P Will (@kellboogie_) October 25, 2016

And it happens all over the world



i paid $1.89 for half empty large fries STOP slacking @McDonalds pic.twitter.com/yj1wR8hBMo— ㅤg. (@tallvader) December 15, 2016



Ordered a large fries take-away at mcdonalds, got home, half of it was empty, such a disappointment @mcdonaldsindia pic.twitter.com/XEgwccDBSC— Japneet Singh (@Japzzzz) December 14, 2016

It's been going on forever



@McDonalds any chance of teaching your staff to fill fries cartons to the top please?? Always half empty!!!!!!— Adam Stancey (@adamstancey) July 31, 2015



@McDonaldsUK This was your so called large fries served at Tonypandy today. Why did I waste my money. #McDonalds pic.twitter.com/a2h2hOkBiJ— Daniel (@daniel3144) November 18, 2015



Thanks McDonald's I had no idea ten fries were now what you sell as a large fry. @McDonalds waste of my money. >_< pic.twitter.com/Y1SnWSl4fq— Maria (@The_Real_Maria) January 7, 2016

Yesterday Kayleigh Mackay posted a photo of her half-empty fries on the McDonald's Facebook page, saying: "Just curious is this normal practice? Not the 1st (sic) time either! What's the point in asking and paying for a large to be hit with this eh?

"Pretty certain that wouldn't even cover a medium."

Another customer commented: "I always check at the window before I leave and if it half full I give it back and ask for large chips must think I'm a cow but it does my head in."

A McDonald’s spokesperson said: “There is no policy in place which suggests French Fries should be served in a carton that is anything less than full. Customer service and experience is one of our top priorities and we are always disappointed to hear when our food falls short of customer’s expectations and our high standards.”

When asked what customers should do if they believe their fries portion to be sub-standard, a spokesperson said McDonald's would recommend they either address it with the restaurant at the time of sale or complain via customer services.

Or, you know, you can just post it on Twitter like everyone else. The real question is, are the fries half empty or half full?

McDonald's customers are getting fed up of making the same complaint about fries


"It happens every time. What am I paying for?"





SHARE

20COMMENTS

BYNICOLA OAKLEY
16:59, 9 MAR 2017
UPDATED17:55, 9 MAR 2017
NEWS
They're not always this full (Photo: Getty Images)





SHARE

20
Get Daily updates directly to your inbox
+ Subscribe

Most fast-food customers will have had a disappointing realisation once they got their orders home and inspected them.

It's the nature of the 'fast' bit of the food preparation that things are missed or mistakes are made - it's inevitable.

But customers are getting really fed up of being met with the same issue when they go to McDonald's, and it's been happening for years all over the world.Jav

Fast-food lovers going for the 'large' meal option seem to be particularly peeved because they feel like they're paying more money only to be cheated.

Yes, it's that age-old issue of half empty fries.

If you think you're the only one who's been a bit miffed their fries carton isn't filled all the way to the top, think again.


Back in the day we would even be asked if we wanted to 'supersize' our meals, until McDonald's realised it was probably a bad idea to give people the option of massive portion sizes.

It happens so often that you would assume McDonald's are oblivious to the issue - otherwise they surely would have repeatedly told their staff to fill the boxes properly?

We asked McDonald's UK for comment on the problem - scroll down past a few examples to find out what they had to say.



So I ask for a large fries from @McDonalds and this is what I get.... large box half empty. Happens everytime. pic.twitter.com/TJrXnOwrf0— Marcus Hernandez (@MarcusH_22) January 10, 2017



When your 'large fries' comes empty af @McDonalds pic.twitter.com/gUih9vXkFK— T (@tialee88) December 15, 2016



Just got home,got my @McDGreaterSA large fries and this is what I get, looks half empty,what am I paying for? Not cool @McDonalds , not cool pic.twitter.com/ukBeURP1En— LC (@nexuser87) February 23, 2017



@McDonalds This is what i always get for "medium" fries at the 4180 SW 9th St Miami FL location. Always half empty and old and cold. pic.twitter.com/r9Gz9OQvX6— Manny (@FurukawaXIV) December 28, 2016



Bout to sue McDonald's Cus my fries always half empty https://t.co/0obmFGtDcJ— R.I.P Will (@kellboogie_) October 25, 2016

And it happens all over the world



i paid $1.89 for half empty large fries STOP slacking @McDonalds pic.twitter.com/yj1wR8hBMo— ㅤg. (@tallvader) December 15, 2016



Ordered a large fries take-away at mcdonalds, got home, half of it was empty, such a disappointment @mcdonaldsindia pic.twitter.com/XEgwccDBSC— Japneet Singh (@Japzzzz) December 14, 2016

It's been going on forever



@McDonalds any chance of teaching your staff to fill fries cartons to the top please?? Always half empty!!!!!!— Adam Stancey (@adamstancey) July 31, 2015



@McDonaldsUK This was your so called large fries served at Tonypandy today. Why did I waste my money. #McDonalds pic.twitter.com/a2h2hOkBiJ— Daniel (@daniel3144) November 18, 2015



Thanks McDonald's I had no idea ten fries were now what you sell as a large fry. @McDonalds waste of my money. >_< pic.twitter.com/Y1SnWSl4fq— Maria (@The_Real_Maria) January 7, 2016

Yesterday Kayleigh Mackay posted a photo of her half-empty fries on the McDonald's Facebook page, saying: "Just curious is this normal practice? Not the 1st (sic) time either! What's the point in asking and paying for a large to be hit with this eh?

"Pretty certain that wouldn't even cover a medium."

Another customer commented: "I always check at the window before I leave and if it half full I give it back and ask for large chips must think I'm a cow but it does my head in."

A McDonald’s spokesperson said: “There is no policy in place which suggests French Fries should be served in a carton that is anything less than full. Customer service and experience is one of our top priorities and we are always disappointed to hear when our food falls short of customer’s expectations and our high standards.”

When asked what customers should do if they believe their fries portion to be sub-standard, a spokesperson said McDonald's would recommend they either address it with the restaurant at the time of sale or complain via customer services.

Or, you know, you can just post it on Twitter like everyone else. The real question is, are the fries half empty or half full?

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